Frequently Asked Questions

FAQs

GENERAL

Q: How do I place my order?

A: You may place your order online, over the phone or in person. The choice is yours.

Q: Do you have a show room?

A: We have a retail store selling everything to do with Lawn Bowls at 101 Fryers Street Shepparton VIC 3630. You’re more than welcome to come by and view our products before you buy. We have most products and colour options available to view.

Q: Is it safe to shop online?

A: Yes, your information will remain secure at all times.

Q: Are the items you sell in stock?

A: Generally yes, if the item you want is not available you will be informed of this by return email or phone.

Q: Can you customise an Item for me?

A: Sometimes yes, please email us or call us on (03) 5821 1556 to discuss your options.

Q: Do you accept club and bulk orders?

A: Absolutely, please contact us on (03) 5821 1556 to discuss your requirements in detail.

Q: What is your company ABN number?

A: 63 561 029 015

PAYMENT

Q: Can I pay by credit card?

A: Yes, we accept Visa and Master Card.

Q: Can I pay over the phone?

A: Yes please call (03) 5821 1556 to place your order.

Q: Is there another way I can pay? I don’t have a credit card.

A: Yes, either by cash upon pick up or bank deposit. Our deposit details are: Account Name: Bank Name BSB: 033254 Account Number: 341623

Q: Can I pay the delivery driver?

A: No, payment must be made before the goods are sent out. Our delivery contractors are not equipped to take payments.

DELIVERY, RETURNS & WARRANTY

Q: How much does delivery cost?

A: Delivery cost is calculated based on weight and distance using Australia Post real time shipping estimator . Orders can be sent overseas and a quote for shipping will be calculated upon request.

Q: Can I pick up the items I am interested in from your showroom?

A: Yes, please see our contact page for details of our location and trading hours.

Q: How long will it take to receive my goods when I order over the phone or online?

A: We usually dispatch the goods within 2-3 business days. Once it leaves our facility you can expect local delivery within a day. Outside of the Shepparton delivery ranges from 2-7 days. If sent via courier we provide you with tracking details so you will know exactly when the goods will arrive.

Q: Are the goods insured while in transit?

A: Yes, all goods are automatically insured.

Q: What If I receive damaged goods?

A: If you receive goods that are damaged upon receipt please let us know as soon as possible to arrange a replacement. See our Terms and Conditions for further details.